If you are not satisfied with your purchase, you can return the product during a period of 15 calendar days from the date of delivery, communicating the reason for the return to Customer Service or to firstname.lastname@example.org. Once we receive the product and it is confirmed that it is in perfect condition, with the labels and in the original packaging, we will reimburse the amount of the item but not of the expenses originated by the transport.
It is essential that you send us with the product all the details of the purchase to be able to identify you. Custom-made, custom-made or customized products are excluded.
If you want to change size or model, you must precede in the same way. The shipping costs to Disseny Sport arising from the change are borne by the customer.
The customer will send the package to: DS Shop - Sant Antoni Maria Claret, 269 - 08041 - Barcelona. Once confirmed that everything is in perfect condition will proceed to change by ASM messaging at no cost to the client.
We will not accept any return postage due or refund. In the case of a second change, the total amount of postage will be paid by the customer
The costs incurred by a change of address are borne by the customer.
In no case are changes or refunds of used products handled or not in their original packaging accepted.
The wear or deterioration caused by the use, misuse or passage of time is not a reason for change.
In all cases the costs of customs, taxes or tariffs are borne by the customer and will be paid at the time of delivery of the goods.
Shippings & RMA
As a general rule, packages are sent within 48 hours after receipt of payment, through our transport agency with tracking number and delivery without signature. For additional services that are not contemplated and requested exclusively, an additional charge will apply. Contact us before requesting this option. Regardless of the shipping method you choose, we will provide you with a link so you can track your order online.
Shipping costs include handling and packaging costs, as well as postal expenses. The handling costs have a fixed price, while the transport costs may vary according to the total weight of the package. We advise you to group all your items in one order. We can not combine two different orders, and the shipping costs will be applied for each one individually. We are not responsible for any damages that your package may suffer after shipment, but we do our best to protect all fragile items.
The boxes are large and your items will be well protected.